Conflict Management

Conflict Management

Let's Talk about Conflict Management

Conflict occurs within every organisation and from time to time, you will have to deal with a customer or client who is very upset.
If mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict, it can negatively impact customer retention, loyalty and brand awareness.

Who is it for?

This Course is for anyone who wants to develop the skills and confidence to make objective decisions when on the receiving end of difficult or potentially aggressive behavior

Why Come on the Course?

Do you sometimes get emotionally involved in work conversations? Do you find it hard to be objective and take your own feelings and judgements out of situations? Do you often dread or put off having that tricky chat and hope the situation will just go away? If you have answered yes to any of these questions, then this course is definitely for you

Come and explore the next steps you can take to have those conversations in an objective way and develop the confidence and skills to create a win-win situation

Conflict is an intrinsic and inevitable part of our working lives. When we are confronted by it, there are typically two responses: we either tackle it head on or we avoid it completely. Both of these methods ultimately result in difficult situations. These can be painful, costly and uncomfortable.

The Conflict Managemen Course is about developing the confidence to make objective decisions when on the receiving end of another person’s difficult or aggressive behavior.

What is it?

An interactive course, using our professional actors, that is designed to help all employees at any level apply a range of skills and techniques that can be used to diffuse difficult situations. You will then be given the tools to take the first steps to develop and maintain positive working relationships

What will I do on the day?

You will explore some fundamental tips and techniques to be able to deal confidently and effectively with a variety of difficult or conflict situations in the workplace. Following on from the theory, you will be given the opportunity to put these skills into practice using your very own bespoke scenarios and case studies.

Your Takeaways

Your takeaways from the course will enable you to:

  • Recognise potential conflict situations
  • Understand the skills and techniques that can be used to prevent it from escalating
  • Understand the part that emotions can play in the escalation of conflict situations
  • Confidently intervene in a conflict situation
  • Prevent further escalation and deal effectively with the emotions of those involved
  • Demonstrate the skills and techniques that can be used to manage conflict situations effectively
  • Demonstrate High Quality Communication Skills including questioning, positive language, body language, tone of voice and active listening

What we will explore

This is an interactive course, using our professional actors, in which we will explore how to effectively deal with conflict situations in the workplace and at the same time enabling you to build and maintain positive working relationships.

The course is delivered with a blend of practical activities and discussion supported by relevant pieces of theory.

During the course of the day we will explore:

  • How to prevent conflict from escalating
  • The skills needed to take emotion out of the situation
  • The Behaviour Cycle
  • Transactional Analysis
  • Positive, powerful and persuasive language
  • one of voice
  • Body Language
  • The differences between Submissive, Aggressive and Assertive Behaviours

What will I learn?

Having attended our Conflict Management course, you will have explored:

  • How the choices you make can influence the emotions and behaviours of others
  • The skills required to effectively diffuse a potentially difficult or aggressive situation
  • Demonstrating confidence and competence in a variety of conflict management situations
  • Skills to portray confidence and assertiveness
  • How to be objective and take the emotion out of the conversation
  • How to recognise the behaviour cycle and stop your emotional triggers from being pushed

Learn more about Conflict Management

Let's talk about Conflict Management & Resolution. Conflict management & resolution courses give you the skills required to manage & resolve disagreements & differences of opinion in the workplace.

  • Your Takeaway's
  • What we will explore?
  • What will I learn?
  • Why Theatre-based Learning?
  • Course Enquiry

Your Takeaway's | Conflict Management

Your takeaway's from the course will enable you to:

  • Recognise potential conflict situations
  • Understand the skills and techniques that can be used to prevent it from escalating
  • Understand the part that emotions can play in the escalation of conflict situations
  • Confidently intervene in a conflict situation
  • Prevent further escalation and deal effectively with the emotions of those involved
  • Demonstrate the skills and techniques that can be used to manage conflict situations effectively
  • Demonstrate High Quality Communication Skills including questioning, positive language, body language, tone of voice and active listening

Download course guide
ted learning teamConflict Management
This is an interactive course, using our professional actors, in which we will explore how to effectively deal with conflict situations in the workplace and at the same time enabling you to build and maintain positive working relationships.

What we will explore | Conflict Management

This is an interactive course, using our professional actors, in which we will explore how to effectively deal with conflict situations in the workplace and at the same time enabling you to build and maintain positive working relationships.

The course is delivered with a blend of practical activities and discussion supported by relevant pieces of theory.

During the course of the day we will explore:

  • How to prevent conflict from escalating
  • The skills needed to take emotion out of the situation
  • The Behaviour Cycle
  • Transactional Analysis
  • Positive, powerful and persuasive language
  • one of voice
  • Body Language
  • The differences between Submissive, Aggressive and assertive Behaviours

Download course guide
ted learning teamTed Team in action
Martin Austin

What will I learn? | Conflict Management

Having attended our Managing Conflict course, you will have explored:

  • How the choices you make can influence the emotions and behaviours of others
  • The skills required to effectively diffuse a potentially difficult or aggressive situation
  • Demonstrating confidence and competence in a variety of conflict management situations
  • Skills to portray confidence and assertiveness
  • How to be objective and take the emotion out of the conversation
  • How to recognise the behaviour cycle and stop your emotional triggers from being pushed

Download course guide

ted Learning Video | 5 Steps

Conflict Management | Sustained Learning

Ted Learning delivers fun, engaging, memorable and impactful learning. We do this by using expert trainers and professional actors to create either observational or participative theatre, which fully complements and supports the theory. However the challenge is not just creating a fun and positive training day, its about really sustaining the learning and ensuring behaviours change for the long-term when back in the workplace.

Conflict Resolution | Continued Support

All our delegates have full access to our ted learning HUB – a web-based platform that enables all learners to continue the engagement with the trainer and actors, see latest case-studies and blogs from the ted learning team and engage with other learners, discussing their own challenges and successes..

Course Enquiry | Ted Learning

To find out how we can inspire your leaders and managers to achieve their potential for themselves and for your business, please get in touch..
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ted learning

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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Meet the Trainers

Justin Smith-Essex

Justin Smith-Essex

Justin is the Managing Director & one of the co-founders of Ted Learning. Read More
Clare Samuels

Clare Samuels

Clare is the Creative Director & one of the co-founders of Ted Learning. Read More
Patrick Holtby

Patrick Holtby

Patrick has been part of the ted learning team since soon after the business was formed. Read More
Katherine Mount

Katherine Mount

Katherine is a key member of the team and project manages several training courses. Read More
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Meet the Trainers

Justin Smith-Essex

Justin Smith-Essex

Justin is the Managing Director & one of the co-founders of Ted Learning. Read More
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