Difficult Conversations

Difficult Conversations

Let's Talk About Difficult Conversations

We know that sometimes as a manager, you need to have challenging or difficult conversations with employees or colleagues.
This course is designed to help managers prepare for these and gives an opportunity with the help of our acting team to practice them in a safe environment before the real event. We have put over 300 managers through this programme with great success.

Why Come on the Course?

Does sometimes the message you deliver differ from the message that is received? Do you find people don’t do specifically what you’ve asked them to? Are you sometimes frustrated that you just can’t get your point across?

Are you constantly not getting the answers you want? Fed up with being told No? Do you sometimes wonder why you bothered to have the conversation in the first place? Does it sometimes feel when talking to certain colleagues that you are flogging a dead horse?

If you have answered Yes to any of these questions then this course is definitely for you

What is it?

A highly interactive session that uses an expert in Communication Skills plus 2 professional live actors. You will observe various scenarios where poor communication has taken place and then will start to draw out from them what high quality communication looks like. Having received lots of tips and techniques you will be given the opportunity to practice your own communications in a safe and confidential environment.

What will I do on the day?

This course will enable you to communicate at a high level, influence others, get better results for yourself, portray more confidence and create a more productive work environment for yourself.

Your Takeaways | Difficult Conversations

Nurture positive working relationships

Good working relationships are essential in any organisation. They lead to a more harmonious working environment, less absenteeism, less sickness, improved colleague well-being and increased productivity.

Increased self-awareness

Knowing your default behaviour when dealing with difficult conversations means that you are able to explore other ways to have more effective conversations.

Practice in a safe environment

Having the opportunity to practice difficult conversations brings your learning onto the experiential level, where it is more likely to change your behaviour in the long term

Building confidence

Through the support of your colleagues, facilitator and actors you will become more confident in fully engaging with these kinds of conversations.

What we will explore | Difficult Conversations

Through a mixture of theory and practical activities with our actors, you will explore what high quality communication looks like and the skills and behaviours required to be amazing at it!

During the course of the day we will explore:
  • Questioning Techniques
  • Active Listening
  • Ways to show positive body language and tone of voice
  • Communication styles
  • Transactional Analysis
  • WIIFM (What’s in it for me)
  • Influencing skills
  • Positive, powerful and engaging language

What will I learn? | Difficult Conversations

Having completed our Difficult Communications Course you will have explored:

  • New skills and behaviours to help you achieve more positive out comes
  • Increased confidence * Experiencing delivering a message in a high quality way
  • Highly effective questioning and listening techniques
  • Ways to prevent conversations from escalating into conflict
  • Selling the benefits to the person you are communicating with
  • Your tone of voice and body language * How you come across when communicating to others

Learn more about Difficult Conversations

Let's talk how to handle difficult conversations at work. Challenging or difficult conversations with employees or colleagues, most people don't like them, but we all need have them at times.

  • Your Takeaway's
  • What we will explore?
  • What will I learn?
  • Sustained Learning
  • Course Enquiry

Your Takeaways? | Difficult Conversationsn

Nurture positive working relationships

Good working relationships are essential in any organisation. They lead to a more harmonious working environment, less absenteeism, less sickness, improved colleague well-being and increased productivity.

Increased self-awareness

Knowing your default behaviour when dealing with difficult conversations means that you are able to explore other ways to have more effective conversations.

Practice in a safe environment

Having the opportunity to practice difficult conversations brings your learning onto the experiential level, where it is more likely to change your behaviour in the long term

Building confidence

Through the support of your colleagues, facilitator and actors you will become more confident in fully engaging with these kinds of conversations.


Download course guide
ted learning teamTed Team in action
Justin Smith-Essex

What we will explore | Difficult Conversations

Through a mixture of theory and practical activities with our actors, you will explore what high quality communication looks like and the skills and behaviours required to be amazing at it!

During the course of the day we will explore:
  • Questioning Techniques
  • Active Listening
  • Ways to show positive body language and tone of voice
  • Communication styles
  • Transactional Analysis
  • WIIFM (What’s in it for me)
  • Influencing skills
  • Positive, powerful and engaging language

Download course guide
ted learning teamTheatre Learning
ted learning is a theatre based behavioural learning company established to deliver an enjoyable, engaging & impactful training experience.

What will I learn? | Difficult Conversations

Having completed our Difficult Conversations Course you will have explored:

  • New skills and behaviours to help you achieve more positive out comes
  • Increased confidence * Experiencing delivering a message in a high quality way
  • Highly effective questioning and listening techniques
  • Ways to prevent conversations from escalating into conflict
  • Selling the benefits to the person you are communicating with
  • Your tone of voice and body language * How you come across when communicating to others

Download course guide

ted Learning Video | 5 Steps

Difficult Conversations | Sustained Learning

Ted Learning delivers fun, engaging, memorable and impactful learning. We do this by using expert trainers and professional actors to create either observational or participative theatre, which fully complements and supports the theory. However the challenge is not just creating a fun and positive training day, its about really sustaining the learning and ensuring behaviours change for the long-term when back in the workplace.

Difficult Conversations | Continued Support

All our delegates have full access to our ted learning HUB – a web-based platform that enables all learners to continue the engagement with the trainer and actors, see latest case-studies and blogs from the ted learning team and engage with other learners, discussing their own challenges and successes..

Course Enquiry | Ted Learning

To find out how we can inspire your leaders and managers to achieve their potential for themselves and for your business, please get in touch..
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ted learning

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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