Arriva London

Arriva London

The Client | Arriva London Buses

Arriva London is one of the biggest bus operators in London, providing 17 per cent of the capital’s bus services under contract to Transport for London (TfL). Arriva London operates from nine garages in North London: Ash Grove, Barking, Clapton, Edmonton, Enfield, Palmers Green, Tottenham, Stamford Hill and Wood Green and from four garages in South London: Brixton, Croydon, Norwood and Thornton Heath. Arriva operate over 1500 buses on over 74 day services ( plus school specials) and 21 night services from our 17 garages across London. ted Learning is delighted to be working with Arriva buses to support training around performance management and appraisals.
Arriva Buses London - a ted Learning client

The Brief

HR Director Andrew Ayers has engaged ted Learning to deliver interactive sessions for new staff members around the appraisals process.

Using actors to bring the sessions to life, delegates will observe an appraisal and discuss how it was delivered, the impact it had and make suggestions for improvements before delivering an appraisal themselves.

It is also planned for ted Learning to be working with Arriva around conflict management training in the future.

Client Feedback

Satisfaction Ratings | Arriva London Busses

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

95.2 Use of Actors

92 SKills Acquired

93.5 Exceeded Objectives

94.5 Overall Satisfaction

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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