Client | Burghley House
Burghley House is Tudor mansion built by Queen Elizabeth’s Lord High Treasurer and a beautiful example of an Elizabethan house. The Burghley House Preservation Trust Limited was established as a charity in 1969 by the Sixth Marquess of Exeter for the advancement of historic and aesthetic education and the preservation of buildings of national importance, and in particular the preservation and showing of Burghley House near Stamford.
ted have worked with the Burghley House estate teams on how to deliver an outstanding customer experience. We delivered four sessions over a period of months to around 35 people in each group identifying what the customer experience should look like and how it could be achieved. We ‘mystery shopped’ prior to designing the programme to ensure we understood the current offer and how it could evolve