Burghley House

Burghley House

Client | Burghley House

Burghley House is Tudor mansion built by Queen Elizabeth’s Lord High Treasurer and a beautiful example of an Elizabethan house. The Burghley House Preservation Trust Limited was established as a charity in 1969 by the Sixth Marquess of Exeter for the advancement of historic and aesthetic education and the preservation of buildings of national importance, and in particular the preservation and showing of Burghley House near Stamford.
Burghley House - a ted Learning client

The Brief

ted have worked with the Burghley House estate teams on how to deliver an outstanding customer experience. We delivered four sessions over a period of months to around 35 people in each group identifying what the customer experience should look like and how it could be achieved. We ‘mystery shopped’ prior to designing the programme to ensure we understood the current offer and how it could evolve

Satisfaction Ratings | Burghley House

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

92.5 Use of Actors

88.6 Skills Acquired

94.5 Exceeded Objectives

98 Overall Satisfaction

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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