Oxford Computer Group

Oxford Computer Group

The Client | Oxford Computer Group

Oxford Computer Group has been at the forefront of information technology for more than thirty years, and in the identity and access management business since 2002.
Oxford Computer Group - a ted Learning client

The Brief

ted Learning is delighted to be working with Oxford Computer Group delivering time management and customer service programmes. Our course supported the team to further enhance the level of service provided to their clients. ted Learning worked with Oxford Computer Group to deliver time management and customer service programmes. The client wanted all team members to be more time efficient and more focused on their clients providing solutions that were realistic and achievable.

The challenge was to deliver these courses in one day to all employees. We worked with the client to devise two half day sessions that each employee would attend in rotation so that everyone covered the subject matters. Having observed the team in advance of the course, we created scenarios that were realistic and relevant. Staff were able to comment on the way our actor playing the staff member came across and direct the action to deliver the positive service experience. From this, we agreed what their own service proposition should look like, how to overcome objections and how to deliver realistic promises.

Satisfaction Ratings | Oxford Computer Group

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

89 Use of Actors

88 Skills Acquired

87 Exceeded Objectives

91 Overall Satisfaction

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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