The Client | Pandora

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through approximately 9,300 points of sale, including more than 1,800 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 16,700 people worldwide of whom approximately 11,000 are located in Gemopolis, Thailand, where the company manufactures its jewellery. PANDORA is publicly listed on the NASDAQ Copenhagen stock exchange in Denmark. In 2015, PANDORA’s total revenue was DKK 16.7 billion (approximately EUR 2.2 billion).

 Pandora - a ted Learning client

The Brief

ted Learning is delighted to be working with global jewellery brand Pandora to support the design and delivery of its retail management programme.
We visited the L&D team in Copenhagen to understand the context of the programme and will be both supporting its briefing to managers from across the globe and helping in the delivery of the programme.

Additionally, we were asked to deliver an engaging session to their Global Training Meeting, which took place in Denmark. This included trainers from the USA, Russia, Mainland Europe, Africa, the UK and Australia.

We were tasked with getting their trainers to think about different learning styles when designing their product training moving forward.

ted Learning Directors, Justin Smith-Essex & Clare Samuels, together with actor Jerry Lindop made the flight over and designed a session that demonstrated the three different learning styles and how best practice could look. We spent time with the whole team on how this would translate to their markets and were mindful when designing it and delivering it of our international audience.

Satisfaction Ratings | Pandora

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

93.2 Use of Actors

88 SKills Acquired

83.5 Exceeded Objectives

84.5 Overall Satisfaction

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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