Client | Providence Row Housing
Providence Row Housing Association (PRHA) is a homeless charity tackling the root causes of homelessness to help people get off, and stay off, the streets. Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.
ted Learning delivered a 2 hour customer service & communication session for over 90 staff & volunteers of Providence Row Housing.
Clare Samuels, Creative & Client Director spent time in the organisation to observe the operation including visiting tenants, so we could identify areas requiring improvement. We then delivered several scenes on the stage at their annual staff conference using ted Learning actors, around situations involving a tenant and her interaction with a contractor and member of the housing team based in the office – we set this in the fictitious world of ted homes so that the delegates could focus on the behaviours they observed rather than feeling it was about them. Delegates agreed how the service could have been improved, what positive communication they should be using as an organisation and agreed their action point from the session and how they would improve customer service moving forward.
This project was commissioned by CEO of PRHA Fiona Humphrey who commented at the end of our session that she was “delighted with how it was delivered, that the feedback from attendees was really positive and that it was an engaging session that enabled everyone to participate”.
It was a pleasure working with the tedlearning team. They took the time to really understand our work and tailor the event to our specific needs. The feedback from staff was really positive.
Chief Executive Providence Row Housing