Riverside Housing

Riverside Housing

The Client | Riverside Housing

Riverside Housing arev one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances. Riverside started in 1928 as Liverpool Improved Houses. It had 15 houses in Swan Street, Liverpool with the aim of making housing affordable to those most in need. Established nearly 90 years ago, Riverside Housing have grown to become a major provider of affordable housing, care and support services in England and Scotland, with over 52,000 homes in management.
Riverside Housing

The Brief

ted Learning was approached by Riverside to deliver an event at their Board Members Conference around Equality & Diversity.

Commissioning the work Hugh Owen and Barbara Houghton specified that they wanted something to bring the afternoon to life, that reinforced the board member’s responsibilities around E&D and the risks if they got things wrong or continued ‘as is’

We met the team several times to understand fully the desired learning outcomes, the scenarios they wanted to cover and to really get their language.

We provided at no cost a full ‘dress rehearsal’ in Liverpool so that the team could see the style of our approach prior to delivering it to the board members. This resulted in some minor tweaks to the script prior to rolling out the full event in Manchester.

We delivered 4 scenes, with board members discussing the content and impact and being facilitated from the floor by ted Learning Managing Director, Justin Smith-Essex. Action points were achieved with the board members clear on what needed to be done differently moving forward.


Satisfaction Ratings | Riverside Housing

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

92 Use of Actors

93 Undertanding of E&D

91 Exceeded Objectives

93 Overall Satisfaction

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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