The Wilf Ward Family Trust

The Wilf Ward Family Trust

Client | The Wilf Ward Family Trust

ted Learning was approached by The Wilf Ward Family Trust to support them at their Manager’s Conference 2016.
The Wilf Ward Family Trust was founded in November 1986 to give relief to Carers through the provision of residential respite units and day facilities. Since then The Trust has grown significantly and now offers a large range of supported living accommodation and residential care services, as well as specialist holiday accommodation.
The Wilf Ward Family Trust trained by ted Learning

The Brief

Our objective was to deliver the session to 140 managers, getting over the following points: -
  • To reinforce the message that a consistent approach to sickness/absence is needed with all managers
  • To enable the delegates to be aware of key tips for having difficult conversations and nipping things in the bud immediately
  • To look at best practice management skills and language that steer clear of collusion and favouritism
  • For the managers to have experienced a really fun and high energy interactive session

Having carried out 2 DNA and Research days in Yorkshire, 2 of our actors performed relevant and bespoke scenarios showing;

An SDS (Staff Development Session) between a manager and a Support Worker A Difficult Conversation (A manager very badly giving feedback to a Support Worker) around Absence A monologue from a Manager telling us about his day to day activities and processes at work. This included his feelings on his job, his team and the service users Having performed the scenes the delegates came up with advice and recommendations for the Managers as to how they could improve their attitude and behaviours. The actors then performed the scenes again having taken this on board. It produced a far more positive outcome! We brought much fun, comedy and humour to the session and the result was hugely successful.

Feedback

Satisfaction Ratings | Wilf Ward Family Trust

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

98 Use of Actors

98 Skills Acquired

97 Exceeded Objectives

98 Overall Satisfaction