Wolters Kluwer Health

Wolters Kluwer Health

Client | Wolters Kluwer Health Limited

Every day around the world, healthcare professionals, students, and researchers are making important decisions on patient care and outcomes using Wolters Kluwer Health Limited integrated solutions, premium content, and productivity tools.

Founded in 1836, Wolters Kluwer is a market-leading, global information services company focused on professionals in the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets. It enables legal, tax, finance and healthcare professionals to be more efficient and effective by providing information, software and services that deliver vital insights, intelligent tools, and the guidance of subject matter experts.

Wolters Kluwer Health Limited - ted Learning

The Brief

ted Learning has delivered bespoke courses in Customer Service, E&D, Presentation Skills (at all levels) Time Management, Personal Effectiveness, Conflict Management, Stress Management and Writing for Business. Given the diversity and different cultural backgrounds of our delegates, we have worked closely with the client to ensure the training meets their needs.

Ted learning worked with Wolters Kluwer Health for over 5 years and started the programme delivering a few courses to compliment their internal offering. A truly international business, we were tasked with delivering courses, and programmes that met the needs of the business, delivered long-term change and also took into account the international audience we would be working with.

When delivering Presentation Skills courses, we needed to take into account that some attendees would not present in English so we need to ensure we incorporated this and weren’t UK centric in our approach.

We have delivered an extensive list of programmes for Wolters Kluwer Health,
From Equality & Diversity for all staff members and managers, to a focused management programme.Presentation Skills, Time Management and Personal Effectiveness and how to deliver a more positive customer experience.

Our biggest single project was a sales programme for the European and Middle Eastern based sales teams. This involved researching current practice by shadowing their team on sales calls in Norway, Germany and Dubai aswell as the UK.From this we were able to build a course that celebrated the regional successes in approach and gave a more consistent style and approach so that all customers received a more positive sales experience. There was also a real focus on closing the sale in a manner that worked for the Pharmaceutical industry.

Senior HR Manager, Julia Reece was our key contact in the business and we would meet regularly with her to understand the learning outcomes desired and the business language. We fully embedded ourselves into this business with a really good understanding of the business language and processes.


Satisfaction Ratings | Wolters Kluwer Health

Feedback from our delegates and clients is what drives our business. We actively seek out what went well and areas where we could improve to make the experience even better next time around.

93.7 Use of Actors

88 SKills Acquired

84.5 Exceeded Objectives

89.5 Overall Satisfaction

WHY ted Learning?

Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

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