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National Customer Service Week

The Modern Customer Service Toolkit

Customer Service. It is one of those curious job titles which doesn’t actually refer to the person doing the job. A manager... manages, a director... directs, the clue is very much in the job title. With Customer Service it’s different. It’s all about someone else, it’s all about the customer. It ...

Having a brave conversation

Teenage Drinking. There’s always that first time. The one where drinks are mixed and consumed at breakneck speed in large quantities with messy results. We’ve all been there, probably more than once. So last year when my then 15 year old step-daughter’s friend called us, emotionally reporting her vomity, semi-conscious ...

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