Equip your people to handle ‘difficult conversations’ with confidence
Brave Conversations...
How does this course help your business?
This engaging and interactive course, delivered face-to-face, virtually or digitally, supports employees of all levels to have brave conversations about a variety of topics, rather than a ‘difficult’ conversation.
By developing self-awareness, understanding the impact of emotions on both themselves and others, learning how to listen and communicate effectively, they can step forward bravely, confidently navigating through the awkwardness and having a successful conversation, not a difficult one.
Using drama-based simulations, which can be uniquely tailored to your business, our Brave Conversations course equips your people with the self-awareness and skills to have more effective interactions with customers, peers, team members or managers, resulting in improved working relationships, team dynamics and productivity.
Watch our Brave Conversations Video
What does it cover?
Brave Conversations: Equipping Employees with the Skills to Communicate with Confidence
The Brave Conversations course helps individuals move beyond avoidance or confrontation and towards meaningful, confident dialogue. It’s not about having ‘difficult conversations’—it’s about developing the self-awareness, emotional intelligence, and communication techniques needed to handle sensitive situations with clarity and empathy.
Through drama-based learning, we simulate real-world scenarios where conversations can become challenging. Our professional actors bring these moments to life, allowing participants to explore different emotional responses and behaviours in a safe, supportive environment. Forum theatre gives learners the opportunity to direct and shape the conversation, experimenting with language, tone, and approach to see what really works.
Participants examine what triggers discomfort in conversations, how to manage emotional responses (both their own and others’), and how to build better habits around listening, giving feedback, and staying present in high-stakes moments. These skills are central to creating a culture of psychological safety and strong working relationships.
The Brave Conversations course is highly practical and interactive. It includes hands-on exercises, guided discussions, and a digital workbook to reinforce learning and encourage reflection. Whether delivered face-to-face or online, the experience offers an engaging, memorable alternative to traditional communication training—no dry slides, just impactful learning tailored to your people and your organisation.
Very clear and easy to listen to lots of relatable examples helping the learning become easy to understand
HOW DO WE DELIVER IT?
FACE TO FACE
IN THE TRAINING ROOM
LIVE ONLINE
VIA OUR VIRTUAL
CLASSROOM
SELF-DIRECTED
VIA E-LEARNING
COMMONLY ASKED QUESTIONS
ABOUT Brave Conversations
What is Brave Conversations Training?
Brave Conversations Training is designed to help individuals confidently navigate difficult conversations in the workplace and beyond. The course focuses on developing self-awareness, understanding emotional responses, and using effective communication techniques to turn challenging discussions into productive, solution-focused conversations.
What makes this Brave Conversations course different from other communication training?
Brave Conversations uses interactive drama-based learning to bring real-life scenarios to life. Professional actors simulate difficult conversations, allowing participants to observe, engage, and practice techniques in a safe, supportive environment. This hands-on approach makes the learning experience more engaging and impactful compared to traditional communication workshops.
What will I gain from this Brave Conversations course?
By the end of this this Brave Conversations course, participants will:
- Develop strategies to deliver difficult messages with confidence and clarity.
- Enhance their self-awareness to build stronger workplace relationships.
- Learn techniques to prevent conversations from escalating into conflicts.
- Gain practical skills to manage emotionally charged discussions effectively.
The course provides a digital workbook for ongoing learning and is available as a half-day session, with flexible options to suit different schedules.
Is the Brave Conversations course for all employees or just managers?
The Brave Conversations course is designed for all employees, regardless of role or seniority. Whether you’re a team member, manager, or senior leader, learning how to approach challenging conversations with confidence, empathy, and clarity is a valuable skill that benefits the entire organisation.
Brave Conversations aren’t just for managers giving feedback—they’re for anyone who needs to address misunderstandings, resolve conflict, or communicate difficult messages constructively. This course helps build a shared language and approach to communication, creating a more open, respectful, and psychologically safe workplace.
That said, if you’re looking to focus specifically on managers or leadership teams, we can tailor the course content to reflect the unique challenges of managing teams, performance conversations, and cross-functional communication. Whether delivered company-wide or to a targeted group, Brave Conversations provides the tools needed to strengthen dialogue and collaboration across your organisation.
Can the Brave Conversations drama sessions reflect challenges in our business?
Yes, the Brave Conversations course is designed to be fully tailored to reflect the real challenges your employees face. During our initial DNA conversation, we’ll work closely with you to understand your organisation’s culture, communication pain points, and common scenarios where conversations often become difficult.
Using these insights, we create bespoke scripts that mirror your workplace context—whether that’s performance feedback, team tension, customer complaints, or cross-departmental miscommunication. These tailored drama scenes are brought to life by our professional actors and used during the course to spark meaningful reflection and hands-on practice.
By making the content highly relevant and grounded in your business reality, participants are more likely to engage, relate, and apply what they’ve learned—making Brave Conversations both impactful and practical from day one.
What do you mean by ‘forum theatre’?
This is when our actors play out a scene, with the learners ‘directing’ how the manager / conversation lead conducts the interaction. Learners can pause, stop the action and rewind, giving them the opportunity to see what works and what doesn’t, enabling interactive skills practice in a safe environment
How good are we?
THE ted Learning Guarantee!
We have been delivering highly impactful drama-based learning for over 13 years.
If for any reason you are not completely satisfied with the learning we provide and the learner feedback reflects this, we will put it right at no additional cost or give you your money back.
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Discover more about how we can transform your workplace with our engaging, drama-based training solutions. Explore our full range of courses, from bite-sized learning to immersive programmes, creating lasting behavioural change.
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ted Learning Limited is not affiliated with or endorsed by TED Conferences LLC, TED Talks, TEDx, or TED-Ed. Any references to ‘ted’ on this website refer solely to ted Learning Limited, a separate and independent UK-based organisation specialising in drama-based learning & workplace training.
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