Helping leaders guide their teams through change with clarity and confidence.
Leading through change...
How does this course help your business?
Leading Through Change helps your organisation equip managers and leaders to guide their teams through periods of uncertainty, transition and new ways of working. Change may be necessary for growth and progress, but when people feel unclear, unsupported or resistant, productivity, engagement and the pace of implementation can suffer. This course focuses on the human side of change, helping leaders understand that individuals respond differently and need different things from them at different points in the journey.
Learners explore how their leadership style, emotional awareness and communication can influence trust, motivation and commitment. They develop practical ways to respond more thoughtfully, communicate with greater clarity and adapt their approach to the situation and the people involved. This supports more consistent leadership, helps teams move forward with purpose and gives change a stronger chance of being understood, adopted and sustained.
Watch our Leading through change Video
WHY THIS COURSE?
Why Leading Through Change Matters for Managers and Teams
Leading Through Change recognises that successful change depends on more than a well-designed operational plan. Leaders also need to understand how change feels for the people expected to make it happen. Different individuals may respond with uncertainty, frustration, resistance or curiosity, and a single leadership approach will not work equally well for everyone. Without sufficient clarity, communication and support, people can lose confidence or return to familiar patterns.
This course gives managers and leaders space to examine their own impact and explore what effective leadership looks like during change. It connects emotional intelligence, leadership styles, communication and individual responses to change, enabling learners to see how these elements influence one another. Through practical activities and realistic workplace conversations, leaders consider how to flex their approach while remaining authentic. The result is learning that is directly relevant to the everyday challenge of leading teams successfully during organisational change.
What does it cover?
Leading Through Change: Leadership Skills, Communication and Emotional Intelligence
Leading Through Change explores the skills and attributes leaders need when guiding others through transition. Learners consider the role of emotional intelligence and examine how a leader’s mood, behaviour and communication can affect confidence, motivation and engagement.
They explore different emotional leadership styles, identify their own preferences and consider when a different approach may be more effective. The course also looks at the importance of choosing an appropriate communication method, using clear language and ensuring that tone and body language support the message. Learners examine how people can react differently when change is imposed, how responses may develop over time and why clarity, direction and ongoing support matter. Practical questioning encourages them to view change from different perspectives, before they bring the learning together by considering which leadership approaches may be most helpful at different points in a change journey and applying this to their own contexts.
How do we do it?
Leading Through Change: Leadership Skills, Communication and Emotional Intelligence
Leading Through Change is a practical, interactive course led by an expert trainer and supported by professional actors. Realistic workplace scenes bring the challenges of communicating and leading through change to life, giving learners a shared situation to observe, discuss and explore. We can tailor these scenes to your specific organisational challenges if required. Hotseating opens up the characters’ perspectives, helping the group examine the impact of leadership behaviour and understand what each person may need. Facilitated discussions, small-group activities and individual reflection connect emotional intelligence, leadership styles, communication and responses to change without losing sight of day-to-day application. Learners use a digital workbook to capture key thinking, reflect on their own leadership preferences and identify areas for development.
Later, forum theatre revisits a challenging conversation and enables learners to direct the manager towards a more effective approach. By testing ideas through the actors and seeing the effect of different choices, learners can bring the day’s themes together and translate them into practical actions for leading their own teams through change.
LEARNING OUTCOMES
Leading Through Change helps managers and leaders understand their impact and develop practical ways to guide people effectively through periods of change.
By the end of the course, learners will be able to ….
- Identify the skills and attributes of an effective leader
- Recognise how different individuals respond to change and the impact this has.
- Explain how to manage change effectively in your organisation
- Identify ways to positively impact how you lead others through change.
WHY IS THIS COURSE IMPORTANT?
Organisations need people to adapt if new systems, structures, priorities and ways of working are to succeed. Yet change can stall when its human impact is underestimated. Leaders are often the people translating organisational decisions into everyday experience: their approach shapes how clearly the change is understood, how supported people feel and whether new behaviours are sustained.
Our Leading Through Change course helps managers and leaders recognise that effective change leadership requires flexibility rather than a fixed response. By increasing awareness of their own preferences and the reactions of others, learners can make more considered choices about how they communicate, motivate and support their teams. It also encourages leaders to connect emotional intelligence with practical action, so that empathy does not replace direction and direction does not come at the expense of engagement. Investing in these skills can help organisations build leadership capability that is useful not only during a single initiative, but whenever teams need to navigate uncertainty and move forward together.
The session was extremely topical which prompted a lot of engagement and correlation with how the current message has been delivered
HOW DO WE DELIVER Leading through change?
FACE TO FACE
IN THE TRAINING ROOM
LIVE ONLINE
VIA OUR VIRTUAL
CLASSROOM
COMMONLY ASKED QUESTIONS
ABOUT Leading through change
Who is the Leading Through Change course for?
Leading Through Change is designed for managers and leaders who are responsible for guiding individuals or teams through periods of change. This may include changes to organisational structures, systems, processes, priorities or ways of working.
The course is particularly valuable for leaders who need to communicate change clearly, respond to different reactions and maintain engagement while people adjust. It helps learners recognise that team members will not all experience change in the same way or move forward at the same pace. By exploring emotional intelligence, communication and flexible leadership, managers can consider how to provide the clarity, direction and support their people need without relying on a single approach.
What does the course help managers and leaders develop?
Leading Through Change helps managers and leaders develop greater awareness of how their behaviour, communication and leadership preferences affect other people during change. Learners explore the skills and attributes associated with effective leadership, including emotional intelligence, self-awareness, empathy, adaptability and clear communication.
The course also introduces different emotional leadership styles and encourages learners to consider when each approach may or may not be effective. They examine how people respond to change, how emotions and behaviours may develop throughout the change journey and what this means for the way they lead. This helps learners make more considered choices about how they communicate, motivate and support their teams during uncertainty.
Is Leading Through Change about strategic change management?
Leading Through Change is designed to connect ideas directly to workplace leadership, and focuses on the human aspect of change management. Absolutely, if you’d like the course to take a more strategic approach to change management, we can adapt the content to shift to this focus.
How is drama used in the course?
Professional actors bring workplace change conversations to life. Learners observe the impact of language and behaviour, explore the characters’ perspectives through hotseating and use stop-start forum theatre to direct the manager towards a more effective approach. This allows the group to test ideas and see the impact of different choices.
Can the course reflect change taking place in our own organisation?
Yes. The drama-based scenarios can be adapted to reflect the types of change your organisation and its people are experiencing. This might include changes to working practices, systems, responsibilities, structures or other aspects of organisational life.
Using a recognisable context helps learners connect the discussion to the realities of their own workplace. It also allows them to explore the leadership and communication challenges created by change without making the course relevant to only one role, team or situation.
How long is the course and how can it be delivered?
Leading Through Change is designed as a one-day course. It can be delivered face to face in the Training Room or live online through our Virtual Classroom. If your organisation needs a different duration, talk to us about the options available.
How good are we?
THE ted Learning Guarantee!
We have been delivering highly impactful drama-based learning for over 13 years.
If for any reason you are not completely satisfied with the learning we provide in the room or virtually and the learner feedback reflects this, we will put it right.
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