Managing Performance: Drive Team Success with Effective Leadership & Motivation
Managing Performance...
Why this course?
Managing Performance is a critical capability for any organisation looking to drive consistent results, improve engagement, and retain top talent. In most businesses, managers vary in experience and confidence when it comes to managing performance effectively. Some lead with clarity and care—developing their teams and driving performance—while others may struggle, ignore poor performance until it escalates, or fail to motivate high achievers.
This course helps managers at all levels take a consistent, confident approach to managing performance, whether they’re addressing underperformance, supporting ‘steady’ employees, or stretching high performers. Participants will explore how to build a performance culture that’s both people-focused and results-driven.
Through practical tools, proven techniques, and relevant case studies, this course enables managers to engage their teams, hold constructive conversations, and create accountability without relying on HR intervention. By managing performance proactively and empathetically, leaders can support development, improve team morale, and drive sustainable business success.
Watch our
Managing Performance
Video
What does it cover?
Managing Performance: Essential Strategies to Motivate, Develop & Improve Team Success
Managing Performance is a key responsibility for every leader—yet performance management is often inconsistent across teams. This course equips managers with the tools, techniques, and confidence to lead performance conversations that support growth, improve motivation, and deliver results.
Through this highly practical and interactive course, learners develop greater self-awareness of their leadership style and emotional intelligence. By understanding how different individuals react to feedback and change, managers learn to tailor their approach and lead performance conversations with empathy, clarity, and confidence.
At the heart of this Managing Performance course is our unique use of observational drama. Realistic workplace scenarios bring conversations to life, helping learners explore the impact of language, tone, and behaviour on employee engagement. Working one-to-one with professional actors, managers practise navigating challenging performance discussions—focusing on real-time feedback and building trust.
This course covers core Performance Management principles, including how to motivate individuals, apply performance frameworks, and distinguish between conduct and capability issues. Learners explore motivational theories and gain practical tools for analysing performance and setting expectations.
Managers also learn how to support, stretch, and develop every member of their team—whether they’re high performers, middle-of-the-road contributors, or struggling individuals. By consistently managing performance across the board, leaders create stronger team dynamics, higher engagement, and improved productivity.
Whether you’re managing day-to-day performance, addressing underperformance, or driving team development, this course provides the essential skills to embed effective performance management at every level. You’ll leave with a clear framework for managing performance in a way that’s fair, strategic, and human.
It was very informative and engaging
HOW DO WE DELIVER IT?
FACE TO FACE
IN THE TRAINING ROOM
LIVE ONLINE
VIA OUR VIRTUAL
CLASSROOM
SELF-DIRECTED
VIA E-LEARNING
COMMONLY ASKED QUESTIONS
ABOUT Managing Performance
Who is the Managing Performance course designed for?
This course is designed for managers at all levels who want to improve their ability to manage, support, and develop their teams. It is ideal for leaders who need practical strategies to motivate employees, address performance issues, and enhance team productivity.
What will I learn in this course?
Participants will gain a deeper understanding of performance management and how it connects to employee motivation and engagement. Key topics covered include:
- The difference between conduct and capability challenges.
- Using performance management tools for analysis and decision-making.
- Effective communication techniques for managing different performance levels.
- Strategies to support, motivate, and develop employees at all performance levels.
What makes this course unique?
This course goes beyond theory by using observational drama-based learning, allowing participants to see the real impact of ineffective performance management. Learners will also engage in one-to-one performance conversations with professional actors, giving them hands-on experience in handling real-world management scenarios.
How will this course benefit my team and organisation?
By equipping managers with practical tools and strategies, organisations will benefit from:
- Stronger team dynamics and increased motivation.
- More effective performance conversations leading to improved employee engagement.
- Higher productivity and better goal achievement at both individual and business levels.
Does this Managing Performance course train managers how to do appraisals?
No – we don’t use a specific appraisal format in this course, instead we focus on continuous performance management processes. If you’d like a bespoke course that trains your managers how to conduct your organisation’s appraisals, please get in touch, we’d be delighted to develop this with you as a bespoke offer.
Do learners have to do role play in this course?
No, we don’t use role play because we don’t expect learners to be actors! When learners work with our actors for 121 skills practice, the learners are being themselves, and it’s our actors who are playing an individual employee character.
How good are we?
THE ted Learning Guarantee!
We have been delivering highly impactful drama-based learning for over 13 years.
If for any reason you are not completely satisfied with the learning we provide and the learner feedback reflects this, we will put it right at no additional cost or give you your money back.
our clients who bought
this course also like...
Coaching Skills
Brave Conversations
Restorative Practice
Leading a Multi-Generational Team
Emotional Intelligence
Book a meeting...
Download our Managing Performance brochure
Discover more about how we can transform your workplace with our engaging, drama-based training solutions. Explore our full range of courses, from bite-sized learning to immersive programmes, creating lasting behavioural change.
Don’t miss out—download now and take the first step toward a more inclusive, high-performing workplace!
you’re in good company...
© 2019-2025 ted Learning Limited
ted Learning Limited is not affiliated with or endorsed by TED Conferences LLC, TED Talks, TEDx, or TED-Ed. Any references to ‘ted’ on this website refer solely to ted Learning Limited, a separate and independent UK-based organisation specialising in drama-based learning & workplace training.
NAVIGATION
POLICIES
CONTACT
ted Learning Limited
Registered Office First Floor, 85 Great Portland Street, London, W1W 7LT
Company number 12396710
Company No. 12647309 VAT No. 350-1579-16
