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Customer Excellence.

Let ted Learning inspire you to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.

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Customer Service - Customer Excellence Training

LET'S TALK ABOUT Customer Excellence.

This one day course is designed to create a customer centric culture and uses our actors fully to be both practical, fun and realistic!

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why come on the course?

Do you want to provide exceptional service to every customer you interact with?

Are you looking for tips on how to deal with difficult customer situations?

Do you want to know what your individual responsibilities are in providing customer excellence?

Do you struggle to deal with things when they go wrong and want some tips on how to communicate this better?

If you have answered yes to any of the above questions, then this course is definitely for you.

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What is it?

A highly interactive, lively and fun course using professional actors and our experienced customer service trainer.

This course examines how to manage customer expectations, how to deal with situations when things don't go according to plan and how to deal with any conflict situations that might arise.

We look at communication skills required to deliver messages in a concise, structured and polite way so that customers feel confident in the information provided to them, whether this is face to face, via the telephone or in written form.

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What will I do on the day?

An interactive session which is a blend of live actor scenarios, discussions, practical activities, explanations, and a chance to explore how different situations can be handled. Our actors enable a chance in a safe learning environment to practice all types of approaches to delivering customer excellence and see which one is the most effective. We will create real scenarios based on the setting and enable you the chance to see first hand how to manage them.

embedding the learning.

This course is delivered using observational and participative theatre based learning. Our actors perform a number of scenes based on real customer situations within your own organisation and we take time to dissect them and explore different approaches. By giving dedicated time to practice different approaches and receiving trainer, actor and peer-to-peer feedback we give real solutions to real challenges that can be adopted back in the workplace.

ted Learning Theatre of Learning drama based training
Customer Excellence
ted Learning Theatre of Learning drama based training
Customer Excellence

Learning Outcomes.

By the end of this course, learners will be able to:

  • Describe what an excellent customer interaction looks like and the impact this has on the individual, the customer and the organisation
  • Demonstrate high quality communication skills to support positive customer experiences
  • Explain how to use different skills and techniques to manage potentially difficult customer situations
  • Explain how to reach win:win outcomes for both the individual and the customer.

Some faq's about our Customer Excellence Training.

0.1 What is Theatre based learning?

Theatre Based Learning is the technique we use to bring learning to life by using our actors to perform scenarios, based on real case studies.

Theatre Based Learning can be either observational (where learners watch scenes and discuss) OR participative (where we use techniques like real-play and practice, forum where learners interact with the actors and direct them or hot-seating where learners give feedback to individual characters and make suggestions).

0.2What are the benefits of our customer excellence training?
Ensuring the customer is the centre of your business will deliver commercial success. We recognise that sometimes customer expectations and what can be provided might be disjointed and there is a need to manage these situations in a calm and controlled manner. Our Customer excellence course will give practical tips on questioning techniques, managing disappointed or frustrated customers and how to ensure each call, email or letter feels individual and specifically tailored to the needs of the customer.

video showcase.

Discussing and learning in the traditional ‘class-room’ is effective, but long-term memory is better stimulated by having an experience. Our approach using experiential and drama based methods delivers this and leads to more sustained learning.

Download our Guide to Customer Excellence Training.

Learn more about delivering an enjoyable, engaging & impactful training experience that helps your organisation and people become focused on delivering customer excellence.


    theatre of learning delivering sustained blended learning.

    Our training is observational and participative, using teams of actors to bring it to life. We recognise that taking part in role-play is not for everyone, so we offer observational training – this is where two of our acting team demonstrate scenes related to the course and delegates observe and comment on the behaviors. Where a business is more confident working with actors, we take this to the next level with participative training so delegates get to practice their newly learnt skills.

    ted Learning Theatre of Learning drama based training
    ted Learning - blended courses
    ted Learning Theatre of Learning drama based training
    ted Learning - blended courses

    sustain and maintain learning.

    All our learners have full access to our ted learning HUB – our bespoke platform that enables all learners to continue the engagement with the trainer and actors, see latest case-studies and blogs from the ted learning team and engage with other learners, discussing their own challenges and successes.

    Desktop, mobile, or tablet - the ted HuB engages learners with training accessible anytime, anywhere, on any device.

    theatre based learning courses.

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    Meet our team of trainers and facilitators.

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    Still have questions?

    To find out how we can inspire your leaders and managers to achieve their potential for themselves and for your business, please get in touch.

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