Brave conversations are part of working life. They might involve giving feedback, handling conflict, addressing behaviour, managing expectations, or speaking up when something doesn’t feel right. Whatever form they take, these conversations can quickly become difficult when emotions rise, confidence drops, or we avoid saying what really needs to be said.

This live virtual open course gives learners the chance to build confidence in handling challenging conversations with clarity, empathy and control. Delivered via Zoom, the session is practical, interactive and designed to help delegates take away tools they can use straight away in real workplace situations.

Using ted Learning’s drama-based approach, our actors bring brave conversations to life in a safe and supportive online environment. Learners will explore what happens when conversations go off track, practise techniques for staying calm under pressure, and develop strategies for communicating more effectively with customers, colleagues, managers or team members.

Because this is an open course, delegates can join individually or in small groups from different organisations, bringing a rich mix of perspectives and experiences to the session. The result is a practical, engaging and memorable learning experience that helps people approach difficult conversations with greater confidence, awareness and skill.