HOW DID WE HELP?

ted Learning . Transforms ArrivaClick Driver Training with Bespoke Digital Learning Solutions

ted Learning  partnered with Arriva UK Bus to develop a bespoke ArrivaClick training programme, seamlessly integrating it into the existing Driver Training course. This approach reduced the need for a lengthy standalone ArrivaClick course, allowing drivers to first complete the standard Driver Training before progressing to a dedicated ArrivaClick module tailored to their role.

How ted Learning Delivered the Solution

• Collaborative Project Management & Stakeholder Engagement – ted Learning worked closely with key Arriva stakeholders, ensuring smooth project approval at every stage. Cloud-based collaboration tools facilitated real-time feedback and streamlined decision-making across a geographically dispersed team.
• Expert-Led Safety Guidance – Partnered with internal subject matter experts to ensure that safety procedures and operational differences for ArrivaClick were clearly defined and incorporated into the training.
• Interactive & Visual Learning – Developed engaging video and image-based content featuring real ArrivaClick drivers and vehicles, making training more relatable and effective.
• Customer Journey Insights – Created a step-by-step guide outlining the passenger booking process, helping drivers understand how their interactions impact the customer experience.

Key Benefits of the ted Learning ArrivaClick Training Programme

• Targeted Learning for Existing Drivers – Existing Arriva drivers could complete only the ArrivaClick module, avoiding the need to retake the entire Driver Training course.
• Enhanced Standard Driver Training – The project also led to an updated and refreshed Driver Training course, improving learning for all Arriva UK Bus drivers.
• Engaging & Relevant Content – The use of ArrivaClick branding, real drivers, and scenario-based videos ensured training was practical, relatable, and industry-specific.
• Stronger Customer Awareness – By visualising every stage of the passenger’s booking journey, drivers gained a better understanding of their role in delivering a seamless customer experience.

Through this innovative and flexible training programme, ted Learning helped Arriva UK Bus equip drivers with the skills needed to operate ArrivaClick efficiently, ensuring high service standards, operational safety, and improved customer interactions.

For organisations looking to implement digital training solutions, ted Learning’s expertise in custom training development ensures seamless integration, industry relevance, and a highly engaging learning experience.