WHAT CHALLENGE DID Bally’s Interactive FACE?
Bally’s Interactive (originally Gamesys when we started working with them) were looking for training to be more bite-size and impactful as they returned to face to face training. They also wanted something that could be delivered in a virtual space as a global organisation.
The opportunity was around their leadership and management training particularly around brave conversations and coaching.
HOW DID WE HELP?
ted Learning Empowers Bally’s Interactive with Bespoke Brave Conversations & Customer Service Training
ted Learning initially supported Bally’s Interactive with Brave Conversations training which had a different requirement for different parts of the business.
Some managers found it difficult giving difficult feedback, some in discussions around pay reviews and some in managing performance. We were also asked to support delivery globally and ensure it was relevant to the audience. ted also produced digital content to support the challenges of managing multicultural teams.
Recently, we worked with their contact centre team to provide training around managing challenging situations with customers. This included creating bespoke drama based scenes and video content so that the team feel more confident in dealing (legally) with calls coming into their business.
WHAT DID THE Learners SAY?
I feel this training was very effective, it held my attention throughout and there was not a moment where I felt distracted or was not interested. I learnt alot about my skills and what I bring to the table in my role and also what I could improve on or tweak going forward. Thank you for your time, I am extremely grateful.
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