Edelman - a ted Learning client

WHAT CHALLENGE DID Edelman FACE?

Edelman is a global communications firm and first contacted ted Learning during the pandemic as they moved to remote and then hybrid working and wanted to support line managers. Following the successful rollout of this product, they identified further opportunities, including how to manage stressful situations for their account managers who were not necessarily handling situations as effectively as they could have.

HOW DID WE HELP?

How ted Learning Empowered Edelman with Hybrid Working & Stress Management Training

ted Learning partnered with Edelman to deliver Hybrid Working training, tailored to both leaders managing hybrid teams and employees adapting to this new way of working. These sessions ensured a smooth transition and helped teams stay productive, engaged, and collaborative.

Following this success, Edelman identified a need for managing stressful client relationships. With tight deadlines, global clients, and high expectations, account managers often faced challenging situations. To support them, we developed a bespoke stress management programme that combined theory, proven models, and best practices with immersive drama-based learning.

Using live, scenario-based role-play, participants practiced real-world challenges, receiving immediate feedback from professional actors trained to adapt dynamically. This practical, hands-on approach helped teams build confidence, resilience, and effective communication skills under pressure.

WHAT DID THE LEARNER SAY?

Drama-based corporate training from ted Learning

Really informative and useful for self reflection, and great to have the opportunity to work with the actors to act out relevant scenarios

Drama-based corporate training
Esther Morris
Edelman

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