Edelman is a global communications firm and first contacted ted Learning during the pandemic as they moved to remote and then hybrid working and wanted to support line managers. Following the successful rollout of this product, they identified further opportunities, including how to manage stressful situations for their account managers who were not necessarily handling situations as effectively as they could have.
ted Learning partnered with Edelman to deliver Hybrid Working training, tailored to both leaders managing hybrid teams and employees adapting to this new way of working. These sessions ensured a smooth transition and helped teams stay productive, engaged, and collaborative.
Following this success, Edelman identified a need for managing stressful client relationships. With tight deadlines, global clients, and high expectations, account managers often faced challenging situations. To support them, we developed a bespoke stress management programme that combined theory, proven models, and best practices with immersive drama-based learning.
Using live, scenario-based role-play, participants practiced real-world challenges, receiving immediate feedback from professional actors trained to adapt dynamically. This practical, hands-on approach helped teams build confidence, resilience, and effective communication skills under pressure.
Really informative and useful for self reflection, and great to have the opportunity to work with the actors to act out relevant scenarios
Discover more about how we can transform your workplace with our engaging, drama-based training solutions. Explore our full range of courses, from bite-sized learning to immersive programmes, creating lasting behavioural change.
Don’t miss out—download now and take the first step toward a more inclusive, high-performing workplace!
© 2019-2026 ted Learning Limited
ted Learning Limited is not affiliated with or endorsed by TED Conferences LLC, TED Talks, TEDx, or TED-Ed. Any references to ‘ted’ on this website refer solely to ted Learning Limited, a separate and independent UK-based organisation specialising in drama-based learning & workplace training.
ted Learning Limited
Registered Office 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Company number 12396710
UKPRN: 10101098
VAT No. 350-1579-16
To provide the best experiences, ted Learning use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.