WHAT CHALLENGE DID Hull Trains FACE?
Hull Trains, a leading open-access train operator in the UK, connects Hull and London King’s Cross, delivering a comfortable and efficient travel experience. To further enhance customer service and onboard interactions, the client partnered with ted Learning to implement a specialist conflict resolution training programme for its onboard teams.
Through our drama-based learning approach, we equipped staff with practical techniques to de-escalate conflicts, manage difficult situations, and maintain high service standards. This training ensures that passengers receive a positive and stress-free travel experience, reinforcing Hull Trains‘ commitment to exceptional customer care.
HOW DID WE HELP?
How ted Learning Helped Hull Trains Enhance Conflict Resolution & Customer Service
ted Learning was thrilled to partner with Hull Trains, to deliver a bespoke conflict resolution training programme designed to equip onboard staff with the skills to manage and de-escalate difficult situations effectively.
Using our drama-based learning approach, we brought real-life onboard conflict scenarios to life, allowing participants to explore practical strategies for diffusing tense situations before they escalate.
By providing targeted conflict resolution training, the client is empowering its teams with the confidence and tools needed to handle challenging interactions while maintaining exceptional customer service. This initiative helps ensure positive passenger experiences and smooth, stress-free travel on one of the UK’s key intercity rail routes.
WHAT DID THE CLIENT SAY?
A very enjoyable course that was interactive and engaging.
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