Conflict in the workplace isn’t just uncomfortable, it can also be costly for any organisation. Research suggests that conflict costs businesses millions of £ each year in lost productivity and employee turnover.
It is important for all companies to understand the causes of conflict and how to avoid it. Here are some strategies to help reduce workplace conflict.
Encourage Open Communication & Collaboration
Creating an environment that encourages open communication between employees can go a long way towards reducing potential conflicts. When teams collaborate together on projects, they are more likely to listen to each other’s ideas and brainstorm solutions together rather than competing against one another for recognition or rewards. Encouraging workers to communicate openly about their ideas and feelings can help create a stronger bond between team members, which in turn reduces the likelihood of disagreements arising
Establish Clear Policies & Procedures, linked to organisational values.
Having clear policies and procedures in place is essential when it comes to avoiding conflict in the workplace. These guidelines should be communicated clearly and regularly so that everyone understands what is expected of them and what behaviour is unacceptable. This prevents any misunderstandings or misunderstandings from arising due to unclear expectations. By establishing policies that are fair and clear, you create an environment where everyone feels respected and valued – reducing the chances of arguments or disagreements occurring. Ensuring all employees are clear on the values of the organisation and the expected behaviours linked to these will also help give clarity.
Provide Training on Conflict Resolution
Training your staff on how to handle disagreements or disputes effectively can help them avoid escalating matters into full-blown conflicts that could have a negative impact on morale or productivity levels within your organisation.
Supporting employees on how to remain calm during difficult conversations, recognise early warning signs of conflict, and identify mediation strategies that may work best for the situation at hand can all help prevent small issues from turning into major problems down the road.
Conflict in the workplace can have serious consequences for any organisation, but with proper management and training, it is possible to reduce its occurrence significantly. Encouraging open communication between colleagues, establishing clear policies and procedures, as well as providing training on effective conflict resolution techniques are all effective strategies for avoiding unwanted disputes at work. Implementing these strategies will not only reduce potential conflicts but also create a healthier work environment where employees feel valued and respected – leading to greater job satisfaction overall!
ted Learning is highly experienced at supporting a wide range of businesses around the word with our Managing Conflict course, using our drama based approach we bring real life challenges to life and create a safe space to discuss the impact, how to manage and avoid.
Justin Smith-Essex
Justin is the Group MD of Squaricle Group & one of the co-founders & Managing Director of ted Learning.
