How ted Learning Delivered Impactful Service Training for Côte’s Leadership Conference

When Côte approached ted Learning  for support with their leadership away day, we designed an immersive, drama-based training experience to enhance their customer service standards.

To create a powerful learning moment, we planted professional actors at the event, greeting attendees with contrasting service experiences—one reflecting Côte’s ideal guest service and another showcasing common customer complaints. This live demonstration highlighted key service gaps and set the stage for deeper learning.

Following the impactful ‘big reveal’, our team took to the stage to deliver an engaging, interactive service standards session, ensuring restaurant managers could see best practices in action. This innovative approach provided a memorable, real-world training experience that reinforced Côte’s commitment to exceptional guest service.