HOW DID WE HELP?

How ted Learning Transformed First Bus Induction & Leadership Training

After being appointed by First Bus, ted Learning conducted an in-depth review of their existing induction content, collaborating with stakeholders to identify areas for improvement. By engaging with employees across the business, we shaped an immersive, employee-focused induction experience that truly reflected First Bus’s values and culture.

Working closely with the L&D team, we redesigned the induction session plan, incorporating interactive learning, video content, and drama-based customer service scenarios. Our team filmed on-site at garages and locations across the UK, capturing real employee insights and bringing customer feedback to life through engaging, scenario-based storytelling.

We built the entire induction programme using cutting-edge digital learning software and trained the First Bus training team over several months to ensure seamless delivery. Following this success, we have also designed and developed a digital induction for their Manager’s Toolkit and delivered storytelling training to employees across the UK, further embedding First Bus’s values through powerful, real-world learning experiences.