WHAT CHALLENGE DID Reiss FACE?
As part of a management development programme, Reiss had identified a need to deliver workshops on selling through service, initially to their sales managers from stores. They wanted something that was practical, high impact and memorable and went out to tender to find a provider that could offer something a bit different. It needed to be half day, and a chance for sales manager to practice the skills of effective selling to drive average transaction value in stores.
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HOW DID WE HELP?
Enhancing Reiss’ Retail Excellence: Transformative Training by ted Learning
ted Learning was awarded the contract to deliver sales manager training for Reiss, focusing on enhancing customer experience and service excellence. To tailor the training effectively, we conducted mystery shopping visits, analysed customer feedback, and collaborated closely with the client to identify key opportunities for improvement. Using immersive drama-based scenarios, we recreated real-life interactions, allowing learners to engage with professional actors and refine their service skills. To ensure authenticity, we incorporated Reiss products and simulated a store environment within the training room. Following the success of this program, we are now expanding our support to Reiss’s USA team, rolling out training for Assistant Managers, and leading sessions at their Managers’ Conference.
WHAT DID THE CLIENT SAY?
It was interactive and unique how we were able to connect with actual actors and have them demo what we would have done our selves in a customer situation and taking bits from other teams that we also can use and may have not thought of doing.
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