ted Learning TERMS AND CONDITIONS OF BUSINESS
When working with ted Learning, we consider it a partnership with both parties committed to successfully working together with equal respect.
This is the legal bit, but we work collaboratively and will strive to ensure we are easy to do business with. If we get anything wrong, we will strive to fix it quickly.
1. Contracts and charges:
We need all client instructions to be provided via email or in writing prior to the commencement of any project so that both
parties agree on what is being delivered by ted Learning on your behalf. We will confirm receipt in writing.
2. Payment terms:
Training / Digital Courses
ted will require in advance of commencing any training, digital licences, or video production a Purchase Order and Invoice Address details including email address for invoice submission.
For Virtual and Face to Face Training, we will require a 100% deposit of the delivery cost to secure all booked dates.
For Digital Courses, 100% payment is required in advance of access to the courses on our ted Learning HuB or prior to courses being provided for the clients’ own platform. Additional licences / courses can be purchased, for which we will require payment up front before we add these to your account.
Invoices must be paid within 30 days of receipt.
Training services will not be provided unless this payment has been received in advance.
HuB / Platform Services
For ted Learning HuB Customers on a monthly payment contract, we require a Purchase Order in advance of the months service & payment up front.
Forted Learning HuB Customers on an annual rolling contract, we require the full 12 months of Purchase Orders in advance and payment to be received in advance of each month’s service. Payments will be required to be made via Direct Debit / Standing Order.
Where the contract rolls into a following year, the next 12 months purchase orders shall be required in advance.
Invoices must be paid within 30 days of receipt.
We reserve the right to withdraw services on the platform where payment is not received in a timely manner each month.
Video Production
With any Video Production, we will require 100% payment up front and before any work shall commence.
Invoices must be paid within 30 days of receipt.
Expenses
Expenses costs will be agreed prior to booking, and we always aim for the lowest cost in both travel and accommodation. We will invoice for any agreed expenses in advance and these need to be settled within 10 days of receipt.
Advance Payment for Services
If a client has made a request to ted Learning to pre-pay / pay in advance for work (whether the work to be delivered is agreed /confirmed or not), any and all monies received must be spent within the next 12 months from receipt in full unless prior written agreement has been made with ted that any monies may be carried over to the next financial year. Without this written agreement in place, any monies not spent within this time frame cannot be refunded to the client. ted Learning will, on demand, provide regular updates for what is left on account and make all effort to ensure this is spent within the agreed timeframe.
Late Payment
Late payments will be subject to an interest rate of 8% per annum above the Bank of England base rate.
3. Cancellation:
We appreciate sometimes that situations change, and dates need to be moved and will do all we can to be supportive. When a
booking is made dates are exclusively reserved for the client and the team who will deliver the service are confirmed.
When dates are cancelled, the following will apply:
• More than eight weeks’ notice – no charge other than time and costs incurred to date (this includes any pre-booked
travel / accommodation costs that cannot be refunded, proof will be provided).
• Less than eight weeks’ notice but more than two weeks’ notice – 50% of fees payable (including any pre-booked
travel / accommodation costs that cannot be refunded, proof will be provided).
• Two weeks or less notice – 100% of fees payable + all expenses incurred.
4. Postponement:
We will allow one postponement of the course date with at least 96 hours notice and the new date must be rescheduled to be delivered within 6 weeks of the original delivery date/s. In these circumstances, there will be no additional fee payable.
Expenses that cannot be refunded with the providers of those services (e.g. hotel or travel) will need to be covered in full by the client.
However, if any further postponement is then requested, the full original fee will be lost, and we will make an additional 100% charge to deliver the work.
5. Unforeseen Circumstances:
We know the weather can be unpredictable and we are therefore flexible if this impacts the delivery of our training.
When bad weather or the risk of other such circumstance is high and the client cancels, we will not charge any cancellation or rebooking fee providing that the booking is reinstated for delivery within 12 weeks of the original date.
The client shall, however, reimburse the cost of any pre-purchased travel tickets or hotel reservations in these cases unless ted Learning can receive a full refund for them from the providers.
If industrial action is called that affects the planned delivery of training, ted Learning will work with the client to organise a suitable alternative – this might be virtual delivery or a revised date. In these circumstances, ted Learning will cover any incurred expense costs.
6. Copyright
