Thriving in Remote Customer Service: Build Resilience & Maintain Wellbeing
Difficult Customer in my home...
Why this course?
Difficult Customer in My Home course addresses a growing and often overlooked challenge in today’s working world: handling emotionally demanding customer interactions from the comfort—and supposed safety—of your own home. With hybrid and remote working now common practice, many customer service professionals are dealing with difficult or even abusive calls without the immediate, in-person support of their teams or managers.
Unlike traditional office settings, where you can quickly debrief with a colleague or physically step away from a stressful exchange, working from home blurs the lines between professional and personal space. For many, it becomes harder to switch off, recover from tense encounters, or preserve their home as a mentally safe, neutral environment. This not only increases stress levels, but can also lead to emotional burnout, reduced performance, and compromised wellbeing.
The Difficult Customer in My Home course recognises that dealing with challenging customers in isolation presents a unique emotional toll—and equips learners with the insight, strategies, and confidence to handle these situations more effectively while maintaining their mental health.
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Difficult Customer in my home
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What does it cover?
Difficult Customer in My Home: Managing Emotional Triggers & Wellbeing in Remote Customer Interactions
Difficult Customer in My Home is an engaging and practical digital learning course designed to support employees in customer-facing roles who handle emotionally challenging interactions while working remotely. Without the immediate reassurance or intervention of a colleague or manager, many individuals are left to absorb the emotional impact alone—often within the same physical space where they live and relax. This course provides essential tools to help manage that burden.
Through the use of observational drama scenes and interactive content, learners explore real-life scenarios that reflect the emotional strain of dealing with difficult customers from home. The course builds self-awareness, helping individuals recognise when they have been emotionally triggered, and understand how this stress can affect both their wellbeing and their professional relationships.
The Difficult Customer in My Home course offers clear, actionable strategies to separate work life from home life—both physically and mentally. Learners are introduced to practical techniques for resetting their personal space after emotionally demanding calls, alongside guidance on accessing workplace support systems, even from a distance.
By the end of this course, participants will have developed a personalised approach to safeguarding their mental health, maintaining emotional resilience, and reinforcing the boundary between their work and home environments.
All participants were engaged throughout. Complemented more theoretical training.
HOW DO WE DELIVER IT?
SELF-DIRECTED
VIA E-LEARNING
COMMONLY ASKED QUESTIONS
ABOUT Difficult Customer in my home
Who is the Difficult Customer in My Home course for?
This course is designed for customer service representatives, call centre staff, and remote workers who interact with customers from their home environment. It is ideal for individuals looking to manage challenging interactions, protect their wellbeing, and create a clear separation between work and personal life.
What will I learn in this "Difficult Customer in my home" course?
Participants in the Difficult Customer in My Home course will gain a comprehensive set of practical tools and strategies specifically designed for customer-facing professionals working remotely. The course addresses the unique challenges of handling emotionally difficult customers from home—often without immediate team support—and provides guidance on how to stay resilient, professional, and well.
Key learning outcomes include:
- Recognising and managing emotional triggers: Learn how to identify personal stress responses during customer interactions and apply proven techniques such as grounding exercises, mindful breathing, and emotional regulation to stay calm and composed under pressure.
- Developing personal strategies for work-life balance: Discover how to maintain a healthy separation between work and home life by creating structured routines, setting clear physical and mental boundaries, and establishing daily habits that support recovery and relaxation.
- Feeling confident accessing workplace support: Understand how to access and utilise remote support mechanisms such as check-ins with line managers, peer debriefs, and digital wellbeing tools—empowering you to seek help when needed and avoid emotional build-up.
- Creating a safe and neutral home environment after work hours: Implement practical steps to reset your home space at the end of the day, including visual cues, calming rituals, and conscious transitions that help you mentally ‘clock out’ and protect your personal sanctuary.
This engaging digital course uses interactive content and observational drama to bring scenarios to life, helping learners translate insights into action and safeguard their mental wellbeing while continuing to deliver excellent customer service from home.
How is Difficult Customer in my home course delivered?
Difficult Customer in my home is a digital e-learning course that:
- Uses drama-based learning to explore real-life challenging customer scenarios.
- Provides interactive activities and practical exercises to reinforce learning.
- Is available on the ted Learning HuB or can be hosted on your organisation’s LMS.
- Takes approximately one hour to complete, making it an efficient and accessible training solution.
How does this Difficult Customer in my home course help improve wellbeing and work-life balance?
By focusing on emotional triggers and stress management, this Difficult Customer in My Home course helps learners:
- Recognise how customer interactions impact their mental wellbeing.
- Develop coping strategies to reduce stress while working remotely.
- Create clear boundaries between their work environment and personal space.
- Feel more confident and in control when handling difficult customers.
What are the key benefits for individuals and organisations?
For individuals, this course Difficult Customer in my home provides practical techniques to manage stress, maintain wellbeing, and feel supported when dealing with difficult customers. For organisations, it helps create a healthier, more resilient remote workforce, leading to improved employee satisfaction, reduced burnout, and better overall performance.
Is this course for everyone?
Yes! This Difficult Customer in my home course will be helpful for employees and line managers who work either entirely remotely or in hybrid scenarios. It’s aimed at those in customer-facing roles, but has lots of useful tips for anyone working in a remote or hybrid way in any role.
How good are we?
THE ted Learning Guarantee!
We have been delivering highly impactful drama-based learning for over 13 years.
If for any reason you are not completely satisfied with the learning we provide and the learner feedback reflects this, we will put it right at no additional cost or give you your money back.
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