Solving Problems, Making Decisions: Understanding the Workplace Challenges

Solving Problems, Making Decisions...

Why this course?

Solving Problems, Making Decisions is a critical skillset for any successful organisation—but even in high-performing teams, it doesn’t always come naturally. Your business is thriving: growth is consistent, collaboration is strong, and teams work well together. Best practice is shared, and the culture supports openness and cooperation. But beneath that surface, subtle but significant challenges are beginning to show.

When it comes to making decisions, the process can feel overly democratic. Everyone’s voice matters—but when decisions are delayed until there’s full agreement, the result is often compromise over clarity. Momentum is lost, and by the time action is taken, the decision has lost impact or relevance. It’s a common frustration in growing organisations: good ideas stall while waiting for sign-off, and accountability becomes diffused in the name of consensus.

Meanwhile, in the area of solving problems, creativity is starting to stagnate. When challenges arise, it’s the same handful of suggestions that keep resurfacing—regardless of whether they’ve worked in the past. Familiarity breeds safety, but it also breeds repetition. You’re noticing that some teams default to old ways of thinking instead of challenging the norm. Innovation gives way to group-think, and there’s an increasing sense of déjà vu in the way problems are approached and discussed.

These patterns are understandable. In a busy workplace, it’s easier to rely on tried-and-tested methods. But over time, this limits progress. Without fresh thinking and confident, timely decisions, teams risk becoming reactive rather than proactive. The very qualities that supported growth—collaboration, inclusivity, caution—can begin to slow it down if they’re not balanced with agility, ownership, and creative problem-solving.

This is where the Solving Problems, Making Decisions course comes in. What’s needed now is a shift in mindset: a new approach that blends innovation with structure, encourages challenge without conflict, and empowers people to take informed risks. The course helps individuals and teams move from passive consensus to active decision-making, and from repetitive suggestions to creative, solution-focused thinking.

Ultimately, Solving Problems, Making Decisions effectively is what keeps your business evolving. It ensures your teams are not just doing the right things—but thinking in the right way, at the right time, for the right results.

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What does it cover?

Solving Problems, Making Decisions: Turning Challenges into Opportunities

Our Solving Problems, Making Decisions course is a practical, interactive workshop that helps learners think creatively, work more strategically, and improve the quality and speed of their decision-making. The course is designed to break teams out of habitual thinking patterns, encouraging innovative approaches and more confident, balanced choices.

During the session, participants explore a range of proven techniques for solving problems—including the 4-Step Innovation Process—and apply these tools to real challenges from their own working lives. They are supported by our expert trainer to identify alternative perspectives and experiment with methods that go beyond their default habits. This allows them to discover what truly works in their own context, rather than falling back on recycled solutions.

When it comes to making decisions, we dive into natural preferences and common cognitive biases, giving learners the tools to make clearer, more objective decisions. We also provide space to analyse past decision-making habits and recognise potential pitfalls, so they can lead with greater clarity and confidence moving forward.

By the end of the session, participants will be able to:

Develop a recognised and repeatable approach to solving problems

Utilise a variety of creative tools to generate solutions and implement them effectively

Identify decision-making preferences and recognise the impact of bias

Apply decision-making models to assess options, avoid pitfalls, and make balanced choices

Whether your team needs to tackle day-to-day challenges more effectively or bring fresh energy to strategic thinking, this Solving Problems, Making Decisions course builds capability, confidence, and results that drive innovation forward.

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COMMONLY ASKED QUESTIONS
ABOUT Solving Problems, Making Decisions

The Solving Problems, Making Decisions course is designed for employees at all levels who want to improve their ability to think creatively, respond to challenges confidently, and make better decisions under pressure. Whether you’re in a leadership role, part of a project team, or looking to enhance your everyday decision-making skills, this course will help you become more effective, strategic, and solutions-focused in your work.

In the Solving Problems, Making Decisions course, you’ll explore a range of creative problem-solving tools and decision-making frameworks that you can apply directly to your role. You’ll learn how to challenge assumptions, avoid common cognitive biases, generate innovative ideas, and select the most effective solutions. You’ll also develop self-awareness around your own decision-making preferences and how to adapt your approach for different contexts.

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The Solving Problems, Making Decisions course is delivered as a highly interactive one-day workshop, available in-person or via our virtual classroom. Using practical exercises, group discussions, and real-life scenarios, the course creates a safe, engaging environment for learners to experiment with new techniques and immediately apply what they’ve learned. A digital workbook is also provided to support reflection and action planning after the session.

No. In the Solving Problems, Making Decisions course, learners are invited to bring a real work-related challenge or decision to the session—but there is absolutely no requirement to share it with the group.

Throughout the course, participants apply problem-solving tools and decision-making techniques to their chosen scenario, allowing them to explore new approaches in a way that feels relevant and personal. However, this can be done privately and reflectively. We create a supportive learning environment where learners can engage at their own pace and comfort level.

This flexible approach ensures that everyone can benefit from the practical elements of the Solving Problems, Making Decisions course—without the pressure to disclose sensitive or confidential details.

No. The Solving Problems, Making Decisions course is highly practical and hands-on. While we do introduce a few essential theories and models to provide structure and insight, the core focus is on how these ideas can be applied in real-world situations.

Learners are guided through interactive exercises and live problem-solving activities that help them explore a range of tools and techniques. They’ll test out different approaches, reflect on their decision-making styles, and identify which methods work best for their specific role and challenges.

By the end of the session, participants will leave with a toolkit of practical strategies for solving problems and making decisions more effectively—ready to apply immediately in the workplace.

Yes! The Solving Problems, Making Decisions course is designed for all employees—regardless of role, level, or department. Whether someone is early in their career, part of a project team, or in a leadership position, the skills of creative problem-solving and confident decision-making are universally valuable.

That said, if you’d prefer a version of the course tailored specifically for managers or senior leaders, we’re happy to adapt the content. Our training is always flexible and can be customised to reflect the audience’s responsibilities, experience, and decision-making scope—ensuring relevance and impact for every participant.

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We have been delivering highly impactful drama-based learning for over 13 years.

If for any reason you are not completely satisfied with the learning we provide and the learner feedback reflects this, we will put it right at no additional cost or give you your money back.

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ted Learning Limited is not affiliated with or endorsed by TED Conferences LLC, TED Talks, TEDx, or TED-Ed. Any references to ‘ted’ on this website refer solely to ted Learning Limited, a separate and independent UK-based organisation specialising in drama-based learning & workplace training.

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